Chat Tool Free Is Limited
Chat Tool How To Use It

From phone to email, social media like Twitter, Facebook and even Whatsapp, there is no shortage of ways in which you can communicate with your users and customers.

But one new channel, in particular, is becoming increasingly popular: live chat.

WP Engine, a major hosting company now starts all support queries via live chat.

It seems to work well for them: they havent switched back to email since enabling their live chat almost 2 years ago.

Users can type in it, and you can see and reply from your own backend.

Your agent can also see a list of users on the website and approach them with a question, like in a real store.

You will mostly have to copy a few lines of codes and integrate it into your website.

For a better overview of these tools and how they work, I created a video with some real-life examples here.

They can answer multiple users at once, transfer to another team member or refer to the documentation for tricky questions.

This is useful for analytics and to monitor the quality of your agents responses.

This means live chats can also be a powerful tool for sales and upsells.

Chat Tool How To Use It

They could also not know how to use it, which is why live chats are a great addition to phone and email support.

Ideally, you should also have regular live chat hours, so users can come back if it is their preferred method of communication.

Their history dates back to 2002 and today, 24,000 customers use their product.

Its extremely feature-rich and offers a slick interface that makes interacting with the product a breeze.

Next to their polished chat console, there are apps for PCMac as well as iOS and Android.

And as there will always be requests that a live chat cant solve, they deliver an integrated help desk solution as well.

However, now they switched to a price per agent model like the majority of live chat tools.

Also, they are experimenting with a chatbot (called ChatBot ), which I find exciting.

And, of course, the general look and feel of LiveChat is a big positive.

Also, I didnt find a really good way to set it up on a multilingual website.

Imagine you receive a lot of chat requests from countries where you dont even ship to: Olark lets you simply hide the chat for certain geographies.

Chat Tool Free Is Limited

Forever Free is limited to basic functionality and 20 chats per month.

Chat Tool For Mac